Dismal - Customer Service Representative Empereon Constar Employee Review

I should have known something was up when I saw that the head trainer was driving a beater. Over the next couple of weeks, I noticed that almost all the employees were driving hoopties, an indication that the compensation wasn't what was promised. I've worked at a number of call centers and CSRs almost always use bonuses to upgrade their ride. Take a look at the Empereon employee parking lot and you'd think you were at a scrap yard. On top of that, employees are micromanaged with just two 25-minute breaks for an eight-hour shift - there's no lunch, just those two breaks. There's no coffee allowed on the production floor (in a call center sales environment!), the commission structure is constantly being tweaked to maximize the company's profits and management is intellectually bereft. There's a reason why this company is constantly hiring and employee retention is so low.