Under paid and Under valued - Customer Success Manager (CSM) Emburse Employee Review

All latest AI models are used

Everything is good. Haven't faced any issues yet.

The people actually doing the real work are incredibly talented and very kind.

Leadership. You know the company is in trouble when the new CEO comes in talking about stripping clients of support and charging them outrageous service increases with the tag line "if they don't like it they can leave" only to completely 180 a year later after it turns out that in fact, clients are leaving. Completely beholden to short term revenue increases to appease K1 at the expense of the long term health of the company. The people who advance their careers here are the people who spend every all-hands meeting spamming emotes after every sentence an executive utters. The billing team is criminally negligent in the way they handle client billing disputes and this has been a problem for half a decade now. Return to work policies explicitly being driven in an attempt to get employees to leave so the company doesn't have to lay them off (note how virtually no one in leadership is required to be in office). Every team is on an island fighting for themselves and overworked due to layoffs and despite making the company more revenue than it ever has, merit increases are non-existent while the people running the business into the ground get to fly around the world for president's club. Emburse is everything wrong with corporate America today due to the emphasis on maximing temporary PE returns at the expense of the sustainability of the company and the people that built it.