Not Worth it - Customer Service Representative Embark Veterinary Employee Review

2.0
Jan 18, 2023
Recommend
CEO approval
Business outlook

Pros

The one major pro to this company was the team and the people I was on and surrounded by. Everyone was truly so caring, fun and nice, so it was a nice change of pace from previous jobs.

Cons

Where to start.... 1 - Embark likes to "take pride" in how diverse and inclusive they are but there is very much a lack people of color in the company as a whole but also specifically the higher level and C level positions are all held by white people, and more predominantly white men. There were multiple surveys that were taken and concluded that there were microaggressions used towards people of color and they tried to use other ways to act like they were being inclusive and diverse but failed at that too. 2 - For months Embark was stating that we were "on the up and up", and even were presented bonuses in the months lading up to the massive layoff of about 30% of the company. They gave us zero indication that there was a problem with our fiances and left many former employees blindsides and angry. After all that, they acted like they were doing us a service by providing external resources after being laid off, so the arrogance that these people had is shocking. This was also their 2nd round of lay-offs. 3 - There is no room for growth at this company unless your superior were to either take leave or leaves the company completely, which does nothing for anyones career growth

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Embark Veterinary Response
3y
Dear current employee, thank you for taking the time to share your feedback. Embark is committed to becoming a more diverse, inclusive, equitable, and anti-racist organization because we believe that diversity is paramount and will make us a stronger team and company. Using a data-driven approach, grounded in listening, learning, trust, and transparency, we’re invested in building inclusive teams and products, cultivating a sense of belonging, and expanding community engagement and impact. While we remain committed, we recognize our work isn't done and we are still on this journey. Going through a layoff is an incredibly difficult process and leadership reviewed the demographics of those who were impacted and asked the important questions about bias to ensure we are not disproportionately impacting diverse employees or employees of one gender. It’s also important to share that we have made strides in increasing the diversity of our leadership with the addition of 5 executives, 3 of whom are women and 1 of whom is non-white. Additionally, the only Board member added since 2020 is a woman. As we move forward, we will continue to invest in DEIB through our employee-led DEIBCommittee and through initiatives led by the HR Team. We will build on our efforts over the past year to further increase the diversity of our candidates and foster an inclusive and equitable environment through training, speakers, collecting employee’s feedback on their experiences, facilitating open conversations about how we can improve, and evolving our People Practices. As the VP of HR, I remain very connected to our DEIB Committee and meet monthly with the co-chairs to ensure we understand and leverage feedback and insights from Employees and the DEIB Committee on important work such as manager training, engagement surveys, hiring practices, and more. I take your feedback to heart and invite you to reach out to me directly so I may better understand and address your concerns.

Explore other reviews about Embark Veterinary

5.0
Mar 24, 2025
Recommend
CEO approval
Business outlook

Pros

Embark is an incredible place to work! You get to dive into a variety of projects, and the team is extremely tight-knit, fostering real opportunities for growth. Your voice is heard, and people genuinely value new ideas. Everyone is hardworking, open-minded, and excited to take on challenges—it truly feels like a family (or a dog pack!). The perks of working for a dog-focused company speak for themselves—who doesn’t love dogs? Plus, the benefits are excellent, with great healthcare, work-from-home flexibility, and an office in Boston for those who prefer in-person collaboration.

Cons

The office space is on the smaller side, but with the shift toward remote work, it’s been a smart and natural transition. The previous larger space wasn’t necessary for how the company operates now.

1.0
May 14, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The team is genuinely passionate about helping pet parents understand and care for their dogs.

Cons

The CEO creates a toxic culture. He frequently gossips about his direct reports behind their backs and even to their more junior team members. This has created constant and significant churn among the executive team which leads to paralysis in the organization. The company is in a negative growth spiral and there is no coherent plan to correct it.

2
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