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      Elsevier reviews

      Review - Account Manager Elsevier Employee Review

      3.0
      Jul 27, 2025
      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      The hours are Flexible, which is nice. Colleague are nice

      Cons

      Gap between upper management and the sales team. Issues are frequently attributed solely to sales, even when they arise from broader organisational problems, such as, a buggy and unreliable database. Despite these challenges, the responsibility for performance often falls entirely on the sales department. While open communication is encouraged "in theory", in practice, perspectives that don't align with management are often labelled as negative. Those who challenge the status quo may be side lined, while those with low expectations or who simply go along with leadership tend to be more readily accepted. Let's be clear they won't grow... but they'll be accepted

      avatar
      Elsevier Response
      10mo
      Thank you for sharing your perspective so candidly. We recognise that firm performance is only possible when systems, structures, and teams are aligned, and that includes listening to constructive feedback, even when it challenges us. While there may have been gaps in how this has been experienced, we are committed to bridging them. Our focus is on improving collaboration across departments, ensuring tools and processes support rather than hinder, and creating an environment where different voices are not just heard but valued. Growth comes from openness and accountability, and we are determined to foster both. We encourage you to feel empowered by speaking to your manager or HR business partner regarding any concerns.

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      5.0
      May 11, 2026
      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Industry leader Great benefits Incentive trips Invests heavily in its employees

      Cons

      Processes can be burdensome and clunky at times

      avatar
      Elsevier Response
      3w
      Thank you for this balanced and thoughtful review. We're glad to hear that our benefits and investment in people are making a positive impact, those are commitments we take seriously. On the process feedback: Leadership is actively reviewing operational workflows, and the advice to listen more closely to employee feedback is something we're holding ourselves accountable to. If you're open to it, we'd encourage you to bring specific examples forward through your team or people and culture contacts. Change is most effective when it's grounded in the real experiences of the people doing the work, and that means you. Feel free to reach out to us at elseviergdrev@elsevier.com to provide more information Thank you for staying engaged and for caring enough to share this. It matters.
      4.0
      Jun 9, 2026
      Content development specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Every direct manager I've had has been excellent: supportive, positive, and trusting me to deliver good work instead of micromanaging. Employees tend to stay, which suggests stability even if not everyone gets promotions or significant raises.

      Cons

      The pressure to outsource as much as possible, which is common at every publisher, leads to frustration. Because promotions or significant raises seem to be rare, you may be stuck in neutral unless you're very openly ambitious.

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