Lots of room for career growth - Customer Success Consultant Elsevier Employee Review

5.0
Jun 16, 2021
Recommend
CEO approval
Business outlook

Pros

Super supportive management on the CSC team! Some folks have been here for years and seen a lot of change and are so knowledgeable!

Cons

Working from home due to pandemic for over a year, but still aren't officially allowed to work remote indefinitely... seeing some turnover because folks are finding fully remote jobs

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Elsevier Response
5y
Thank you for leaving your review. Elsevier is currently working diligently with employees while leaving no stones unturned to determine what the future of work will look like.

Explore other reviews about Elsevier

5.0
May 11, 2026
Recommend
CEO approval
Business outlook

Pros

Industry leader Great benefits Incentive trips Invests heavily in its employees

Cons

Processes can be burdensome and clunky at times

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Elsevier Response
1mo
Thank you for this balanced and thoughtful review. We're glad to hear that our benefits and investment in people are making a positive impact, those are commitments we take seriously. On the process feedback: Leadership is actively reviewing operational workflows, and the advice to listen more closely to employee feedback is something we're holding ourselves accountable to. If you're open to it, we'd encourage you to bring specific examples forward through your team or people and culture contacts. Change is most effective when it's grounded in the real experiences of the people doing the work, and that means you. Feel free to reach out to us at elseviergdrev@elsevier.com to provide more information Thank you for staying engaged and for caring enough to share this. It matters.
4.0
Jun 20, 2026
Recommend
CEO approval
Business outlook

Pros

-Great company -Team has talented, experienced account managers and product experts who know the territory well

Cons

West team management is heavy on micromanagement and sets unrealistic territory targets without rep input — high turnover, and long tenure in company seems to shield this manager from accountability and growth

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