Loved my job - Production Support Analyst Elsevier Employee Review

4.0
Oct 26, 2020
Recommend
CEO approval
Business outlook

Pros

remote work, benefits, time off, company holidays, balance work and personal life. I never had a day where I didn’t want to go to work. I miss the place and the people.

Cons

outsourced is the only CON

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Elsevier Response
5y
Thank you for your review and for your contributions during your ten years with us. Elsevier has over 8,000 employees serving customers in 180 countries. Our people and business are where our customers are. Just like you, most of our employees stay working for us for many years because of job stability. With the business world changing constantly and so rapidly, virtually every established business feels the imperative to continuously improve and innovate. Executives, managers and employees across our business work hard to figure out how to best and strategically address the genuine needs of our customers and partners globally. With a presence in 180 countries, we are in a position to sometimes manage our business priorities and support our customers by maximising our efforts while we focus on our employees and their needs through any change that this may cause. Again, thanks for taking the time to leave your comment.

Explore other reviews about Elsevier

5.0
May 11, 2026
Recommend
CEO approval
Business outlook

Pros

Industry leader Great benefits Incentive trips Invests heavily in its employees

Cons

Processes can be burdensome and clunky at times

avatar
Elsevier Response
1mo
Thank you for this balanced and thoughtful review. We're glad to hear that our benefits and investment in people are making a positive impact, those are commitments we take seriously. On the process feedback: Leadership is actively reviewing operational workflows, and the advice to listen more closely to employee feedback is something we're holding ourselves accountable to. If you're open to it, we'd encourage you to bring specific examples forward through your team or people and culture contacts. Change is most effective when it's grounded in the real experiences of the people doing the work, and that means you. Feel free to reach out to us at elseviergdrev@elsevier.com to provide more information Thank you for staying engaged and for caring enough to share this. It matters.
4.0
Jun 20, 2026
Recommend
CEO approval
Business outlook

Pros

-Great company -Team has talented, experienced account managers and product experts who know the territory well

Cons

West team management is heavy on micromanagement and sets unrealistic territory targets without rep input — high turnover, and long tenure in company seems to shield this manager from accountability and growth

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