take a cut or move to mexico - your just a number on the journal - Technical Support Specialist Ellucian Employee Review

1.0
Nov 26, 2024
Recommend
CEO approval
Business outlook

Pros

Use to be a great company who welcomed true feelings and input and acted on same. open minded executive leadership who made all feel valued trusted partners and welcome to speak.

Cons

Now your just a number on the cash balance journals. Easily replaced by staff in Mexico or India at a reduced rate. Opinions don't count and they constantly try to reinvent the wheel in new shapes like a triangle then wonder why it is not efficient! They ask for candid feedback on surveys telling you input is anonymous yet every employee gets a unique link to the survey and negative contributors shortly after find their jobs eliminated. I have worked in many places being near retirement age but never one where a wholesome caring company has turned to crap in under a year and become an all for profit machine caring no longer about its employees who were once highly valued and respected. My advice for you if your looking at ellucian for a career, do a Forest Gump instead and RUN FOREST RUN! MOst recently they demand all employees take mandatory training on sale pitches and conditioning the customet. No matter your skills you are required to take trainmg that truely relateds to executives and sales teams. Its like asking the guy at Ford who rebuilt your transmission next week to take 3 hours of online classes and operate on your aorta valve next week. Its ridiculous and a thorough waste of time and nothing more than sales conditioning. Currently lead by a group of former Microsoft executives simply look at that dynasty and you can see whee ellucian is headed. Forcing customers to "lease" software on hosted systems on a term and no perpetual licensing or customizing what they thought they purchased. More from the bully pulpit with "my way or the highway" approaches to dealing with clients. Terrible company who released well seasoned executives who had once made it a great place to work and built a trusted interaction among staff in exchange for a bully pulpit all for profit mentality.

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Ellucian Response
1y
Thanks for your feedback and most importantly thank you for your over 20+ years of service at Ellucian. We are genuinely grateful for you dedicating 2+ decades of your career to be with us and serve our customers. We recognize that there has been significant transformation over the years as we have been accelerating higher education's move to SaaS transformation. Our customers are transforming as well, and we need to keep pace – and lead the way when it comes to providing the best technology to help institutions empower student success now and into the future. Throughout it all, we remain focused on leading with transparency and communication, and we’d like to think that having 85%+ employee engagement over the last 2+ years has been a testament to those efforts. Additionally, 75% of our Exec team has been here for the last 3+ years. Our shared purpose and collective focus on student success is what attracts much of our talent and keeps people here. We are committed to rallying our entire team around our overarching “why” ~ as that ultimately enables us to deliver better experiences for the customers & students we serve. We do encourage you to reach out to your HRBP as we would welcome understanding your perspective in greater detail.

Explore other reviews about Ellucian

5.0
May 11, 2026
Recommend
CEO approval
Business outlook

Pros

Work-life balance is amazing, great team to work with. Lots of opportunities to advance and learn new things

Cons

None. I've had an amazing experience working for Ellucian!

1
1.0
Apr 14, 2026
Recommend
CEO approval
Business outlook

Pros

Ellucian had some genuinely brilliant people. I mean real talent. Smart engineers, sharp support people who could look at a broken system and somehow see both the problem and the political disaster hiding behind it. A lot of people there cared deeply about higher ed. They understood that colleges and universities are not just “customers.” They are institutions trying to keep students moving, faculty supported, and operations alive with systems that often looked held together by duct tape, PLSQL scripts, and institutional trauma.

Cons

Then there was the C-suite. Every company has executives. That’s normal. But this group often felt less like corporate stewards and more like LinkedIn influencers who accidentally wandered into an ERP company. They seemed distant. Aloof. Not deeply engaged with the actual work, the clients, or the people carrying the weight. There was a lot of executive polish, a lot of corporate language, a lot of “vision,” but not always the kind of grounded leadership that makes employees say, “I trust these people with the future of the company.” At times, it felt like the people closest to the customers understood the business better than the people paid the most to lead it.

4
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