2.0
Jan 14, 2019
Current employee, more than 1 year
Reston, VA
Recommend
CEO approval
Business outlook
Pros
Robust tool and tech set to be successful; autonomy; compensation. Doors are open with experience at Ellucian from exposure to a vast product mix and methods of solution delivery.
Cons
Turn and burn people philosophy. I was put in a queue waiting for someone to get fired. Communication is lacking between delivery, CSM's and Sales. Bad news ages poorly...good will and opportunities are lost when the client is kept in the dark or led down a bad path only to find out the truth months later. Internal communication is inadequate; managers are too overwhelmed to respond to IM's and email of any length, including critical approvals with deadlines and simple requests for advice or information; too many overlays/reps selling the same products.