RUN! - Customer Service Representative (CSR) Elevance Health Employee Review

The job is truly awful. Non stop, Back to back calls from November - July and they tell you PEAK SEASON is only NOV - JAN. They lie about the stats, the surveys are designed to have you fail your numbers to make your bonus and overall this company is SHADY. People are always quitting due to the stress. The lack of even 15 seconds in between dealing with some of the heaviest situations you can think of as a front line employee in healthcare....I consider myself mentally tough but it wore on me very badly and started turning me bitter. The managers are just a bunch of bullies that don't even take the phone calls they are constantly whining about there being RED SERVICE LEVELS and ALL HANDS ON DECK for. It's an exhausting job. Working from home didn't make it better as they track your READY vs NOT READY TIME to the second and you are tied like a prisoner to your workspace. It's a great job for those that really need to sharpen their verbal skills with other people and the general public but other than that RUN you will be appreciated much more elsewhere.