Horrible department - Health Program Representative Elevance Health Employee Review

Leadership department is very unprofessional, a lot of favoritism. The department should be called the telemarking department, because Its considered soft sales. They call it customer service through kelly services and online, but it’s not. I can’t see the department being there that long, because members are always thinking you are scamming them and hates when you call. The goal of the job is to get members in enrolled in a program that they are already paying for and get it activated, it will have them a nurse and pharmacist and maybe a dietitian depending on the program, but if you have insurance that’s what your doctors that you are seeing for years are there for. It’s a complete bogus job and crazy high turn over rate. They expect for you to meet your goals where you barely speak to people on the phone, and very micro-managed. It’s a prominently black department, and the the leadership wants to see you fail and get a kick out of being messy. Definitely high school again. Oh and no growing in that department at all.