Pros
Loved working from home and had a great team of very talented professionals to work with. Salary and benefits were good. Time off was fair. Meeting industry standards were often changed so difficult to meet the standards being required.
Cons
Too large, expectation too great for front line workers. Was expected to answer customer questions without the knowledge of how other departments worked or how to direct the customer to the correct place for the answers. When fully staffed this was a good place to work, but as people left they were not replaced so others had more and more to do to complete complex expectations for the job. Not only did fewer people make a negative difference, but so did the ever changing demands for the job. The changes were quality oriented, however, with fewer people to do the work it became impossible to meet so work day went from 8 hours a day to 12-15 hours a day and because we were salaried they did not have to compensate for overtime. No time off for CEU requirements for licensure required to have the position and no reimbursement for CEU's required.