Pros
Work from home, Mon-fri schedule
Cons
horrible mainframe systems that dont work and management expects employees to do reports manually since we cannot rely on our systems. Workflows that are not thought through yet made mandatory for all to follow which sets up the call centers to fail unless they "cheat" and dont fallow half the workflows. Managers are too busy trying to impress upper management that they feed us to the wolves at the drop of a dime. Nobody cares about how bad it is for the call center reps as long as their pockets are happy. Churn and burn environment with no remorse. Most employees are feeding their families from charity drives and soup kitchens because the rate of pay is unlivable in NY not to mention how psychologically damaging the work environment is. By far one of the most life destroying jobs out there.