Do better - Customer Service Representative (CSR) Elevance Health Employee Review

Management: I want to be candid; my manager has been one of the best I’ve had in the past 10 years. They stand out as highly knowledgeable, empathetic, and a strong leader. I have no complaints regarding the leadership within my former team. Learning Opportunities: This is a large organization with extensive opportunities for growth. There is significant potential to learn, progress, and develop in virtually any area of interest.

As the owner of one of the largest health insurance providers, Elevance Health sets high expectations for its benefits offering. However, the insurance premiums are not particularly competitive. I had anticipated more favorable rates, but in practice, the premiums are higher than expected and potentially even higher than those offered by companies outside the insurance industry. This was somewhat disappointing.

Competitive pay compared to many similar positions in healthcare and care management. Relatively flexible schedule, which can help support work-life balance. Excellent employee benefits package. Opportunities for professional growth and advancement within a large organization. Strong potential to build valuable experience in care management and healthcare coordination

Training and onboarding are insufficient, making it difficult to feel fully prepared for the role. Although the company frequently emphasizes that family is a priority, that philosophy applies more to members and clients than to employees and their families. Lack of investment in developing and properly training managers and leaders. Employee retention seems to be an ongoing challenge. The workplace culture does not consistently reflect the values that were communicated by the organization.