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      Elevance Health

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      Elevance Health reviews

      A stable job with great benefits! - Customer Care Representative (CCR) Elevance Health Employee Review

      3.0
      Sep 25, 2025
      Customer care representative (ccr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Anthem has good benefits for overall physical and mental wellbeing. They have opportunities to further education and obtain certifications. There are surveys/conversations initiated by the company to obtain feedback that will improve associate experience and workflow.

      Cons

      Working in customer service is an extremely sensitive role to perform within. It can be stressful to take charge of issues that are not created by you individually but are results of imperfect governmental, provider, or insurance systems and processes. Customer surveys are direct hits to personal performance even if unrelated to service performed on individual calls.

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      5.0
      May 15, 2026
      Data analytics
      Recommend
      CEO approval
      Business outlook

      Pros

      Free Food, Nice Office view, Flexible hours, and Incredible people.

      Cons

      Mid town traveling, nothing else

      2.0
      May 22, 2026
      Consumer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Good Benefits and insurance Groceries benefit School reimbursement Gym benefits Hospital indemnity Insurance Remote work convenience

      Cons

      Pay rate never really goes up. Prefer to promote inexperience outsiders than from within. Low pay At the whim of Manager Favoritism Political Pretentious Metrics based of friendship with Management Hard to move up of you don’t suck up to a Manager or be political or be part of their click and group. QIP is also at the whim of the manager. Faulty metrics where you are blamed for FCR failures even when you fixed the issue on your first call and but because the member called in multiple times to other associates who didn’t help. Or do their job, they blame you for first call resolution when you never talked to the member till you resolved it. This is really messed up and it affects your QIP.

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