If you are an honest, hard working individual, this is not the place for you.
All these positive reviews from current employees are here because employees are told by management to give the company a positive review to keep their rating up and to bury negative reviews like the one I am about to give.
While I was employed at EMS, I saw things that would never be allowed at a real company. There was an employee who sat at her desk all morning nodding off and falling asleep. Everyone in the department knew about it and it was mentioned to the department head, but nothing was ever done about it. Same employee spends most of the day on the personal phone calls and again, nothing is done about it. In fact, there are 2 people in that department that spend most of their day either on personal phone calls, sleeping or not at their desk at all, and nothing is done about it. Two perfect examples of poor management and favoritism. The so-called CIO is a joke. She has no clue about technology. She runs around all day flipping her hair and trying to act like she knows what she is doing, that is, when she's actually there. She spends half of the year out of state where she claims to "work remotely", which translates to "I check my emails on my iPhone". She has to be the only person I have ever come in contact with that cannot figure out how to connect with a VPN and she's supposedly an IT Professional! What a joke! She is able to continue her charade as an IT professional only because of the people in her department. Before meetings, she spends days finding out what is going on from her managers and other employees in the IT Department. If someone she was meeting with were to ask her a technical question that she wasn't expecting and therefore didn't prepare for, she wouldn't be able to answer it because she's clueless. She spends a lot of time on personal phone calls (seems to be a trend in her department) and when she gets a personal phone call, she must get up and slam her office door shut as a way to flex her power. She is very childish and even acts like a child at times. She was having issues with one of her personal online accounts and had an IT employee helping her. She had to keep switching between two different websites and each time she switched she had to sign in again. I personally witnessed her having a temper tantrum because she had to keep putting in her user name and password. Unbelievable! There were people that could not do all the basic functions of the job they were hired to do and when this was pointed out to the CIO, her response was "Everyone has their limitations." What??? How about you hire people that know what they are doing and have the skills and knowledge to do the job they are hired for? And why not offer some training or continuing education so that your employees can better themselves? Wait, the CIO herself has limitations. That explains a lot.
The remote sales offices are a revolving door of people, from the General Managers to the Telemarketers. The turnover rate is unbelievable, but understandable because no one wants to work for a company that treats you like a second hand citizen or a company where you have to chase them to get paid.
The so-called HR Department is anything but an HR Department. The Human Resources department is one of the most important departments in a company. EMS' HR Department is staffed with people who do not know the first thing about running an HR Department. They are unprofessional, unhelpful and lacking in the necessary, basic knowledge. If they had actual HR professionals working in the HR Department, they wouldn't have to worry so much about being sued. And if you have an issue with another employee or your supervisor, don't look to HR for help, even though the Employee Handbook states you should because your issues will fall on deaf ears and you will be terminated.
They boast in help wanted ads that they have competitive pay, great benefits, paid time off, which couldn't be farther from the truth. It is true that after 90 days you accrue some vacation and personal time, but nothing to write home about. They have an occurrence system where you get points for being late or missing work and not having any vacation time to use and if you get 13 occurrences in a year, you are terminated. Every employee gets 5 personal days at the start of each calendar year, but, if you use one of those paid personal days that the company gives to you, you are given an occurrence. Yes, that is correct. You get dinged for using a personal day that they company gives you! So you already start off the year with 5 occurrences. Never have I heard of such an obscured and ridiculous policy. I have shared this information with friends and family and none of them can believe that a policy like that exists. Only at EMS where they set you up to fail!
I could go on and on, but I think I've painted a pretty clear picture of the environment and culture at EMS. I would like to say one more thing, most of the people in my department were awesome and I really enjoyed working with them. It was unfortunate that were were at EMS and not at a real company that actually cared about their employees.
