- Management communicated the same very effectively to employees
- Some very good and knowledgable people who are ready to share the knowledge
- Office was based very near to their major call centre in Derbby, so you are right in the middle of action and have easy access to people
- effective communication made people including non IT realise their role and were ready to take ownership
Cons
- senior management didnt have a vision for the company partly because it was being sold to Barclays
- pays less according to London midland standards