4.0
Jun 4, 2025
Former employee, more than 1 year
Las Vegas, NV
Recommend
CEO approval
Business outlook
Pros
You learn a lot of tools and systems, from many industries like healthcare, construction, and rehabilitation centers. Managers have an open door policy and communicating with them for anything is encouraged.
Cons
There is a high standard on metrics (ticket closures, calls accepted/rejected, etc.), and your performance is evaluated on that. Permissions are tight. Sometimes you just don't have the right access to help someone out, and most infrastructure tools are inaccessible for lower tiers.