Difficult to deal with clients and turbulent internal politics - IT Helpdesk Analyst Edina Realty Employee Review

The company is not quick to make changes to their internal processes. When people leave it feels like employees in that department have to take on additional responsibilities without management looking to finding a replacement. Employees and agents also tend to go over peoples heads without notice and get upper level management involved when it is not necessary. It feels like it is almost impossible to move to another position within the IT department.