Review - Front Desk Receptionist Edgewood Retirement Employee Review

i've been at Edgewood for 7 years now. This past year, due to the pandemic, was really hard, but i found Edgewood to be flexible with my schedule, was paid additional money during the most difficult part of COVID and the residents who live here are so thankful for everything we do for them. it's a great place to work

i have none at this time.

- The residents were genuinely the best part of the role. - A unique group of older adults with interesting life stories and backgrounds. - Daily interactions with residents were meaningful, engaging, and often fun.

- Compensation was low relative to workload and expectations. - Despite being a nonprofit, there was a significant pay disparity: executive and senior leadership compensation appeared disproportionately high while frontline staff were underpaid. - Favoritism was highly visible and directly impacted opportunities, support, and advancement. - Career growth was very limited unless you were viewed as a “favorite,” at which point roles or pathways were sometimes created. - Lack of transparency around promotions, compensation, and organizational decision-making. - Limited employee advocacy or support from HR and leadership when concerns were raised. - Several leaders lacked relevant background or experience for the roles they were managing. - Workplace culture included frequent gossip, which undermined trust and professionalism. - Performance feedback and expectations were inconsistently applied.