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Edelman Financial Engines

Engaged employer

Lacks Transparency - Anonymous employee Edelman Financial Engines Employee Review

2.0
Apr 23, 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- The company hires great people for the most part. - Depending on your supervisor/manager you can work flexible hours - Work/Life Balance is great - They have a few random events throughout the year including: > "Dress Down Day" - Where you can wear jeans for one day > "Glop Day" - The company brings in ice cream and toppings > "Stress Down Day" - Work usually stops at Noon or 1pm and you are encouraged to participate in team building games etc > Various other small holiday events - Food is usually brought in for these - The company really does value the client and will always do whats best for them. It feels good knowing you're not just shoving products down peoples throats.

Cons

- It seems the company is positioning itself for a sale or something similar. In the past year or so they have added incredible amounts of management. - The company prides itself on transparency to clients but does the complete opposite with its employees unless you are management or a planner. There is absolutely no transparency when it comes to compensation. The company gives the entire client service department the same raise regardless of performance and bonuses are not to be expected. Additionally, they seems to intentionally like to keep the Client Service Associates out of the loop. Planners have weekly meetings and consistently emerge from their meetings explaining that changes are coming but they can't tell us what. Then we usually find out a few weeks or months later. Or if you are ever involved in an incident report, the CSA's name gets attached to the report and kept permanently potentially impacting your annual review, however unfortunately only managers and planners have access to view those reports so you have no idea what is being said of your involvement in the incident and get no opportunity to appeal whatever is written. - Little to no career development exists. I have heard people being told that if they want to become a planner at Edelman they would be better off going to Fidelity or something similar for a few years and then come back. - The work can be very tedious and it becomes very difficult as your workload increases significantly as the years go on but your pay only increases 3% per year. On the other hand, Planners pay increases exponentially and they are earning 4-10X your salary but work less and less. - 401k match is low for the industry (3% if you contribute 6%) - No tuition reimbursement or assistance obtaining professional designations regardless of how beneficial they are to your job or supposed career path. - Medical/Dental benefits are ok but nothing to write home about

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Edelman Financial Engines Response
11y
Thank you for your thoughtful review. We believe in hiring great people like you and treating our clients well. We are glad you agree. You are right – we have increased our management team. That’s because we’ve experienced significant growth over the past several years, and we want to make sure our firm continues running as efficiently as possible so we can continue providing quality financial education and services to our clients while offering a supportive environment for our staff. We understand your concerns about transparency and career development. That’s why we recently hired an Internal Communications Specialist to improve communication with employees across the company, a Compensation Consultant and we’re in the process of hiring a Director of Training to expand career development opportunities for employees. I’d like to address your concerns about compensation and benefits in person. If you’d also like to discuss this further, please feel free to contact me at 703-818-0800.

Explore other reviews about Edelman Financial Engines

5.0
Dec 2, 2025
Anonymous employee
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CEO approval
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Pros

Remote work from home office

Cons

Changes in upper management occur

1
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Edelman Financial Engines Response
3w
Thank you for sharing your feedback. We’re glad to hear you value the flexibility of our remote work environment and have had a positive overall experience. We recognize that leadership changes can bring uncertainty, and we appreciate your perspective as we continue working to maintain stability and clear communication. Thank you for being part of the team and taking the time to share your review.
3.0
Mar 2, 2026
Recommend
CEO approval
Business outlook

Pros

Pros Edelman provides strong exposure to retirement planning conversations and a fast-paced environment that builds customer service and communication skills quickly. The training and structure help you learn processes, systems, and compliance expectations. You get repetition with real client scenarios, and some teammates are genuinely supportive and knowledgeable.

Cons

The job can feel like a constant sprint. Metrics and monitoring often outweigh judgment and quality, and performance management can feel punitive rather than developmental. Leadership quality varies widely; the experience can depend heavily on your direct manager. Turnover and burnout felt common in the teams I observed.

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Edelman Financial Engines Response
3w
Thank you for taking the time to share such detailed and balanced feedback. We’re glad to hear you found the training and early exposure to client conversations valuable, and that the structure helped build core skills. We also appreciate the candid perspective on workload, metrics, and leadership consistency. These are areas we continue to evaluate as we work to better balance performance expectations with sustainability, development, and a consistent management experience. Feedback like this is important in helping us strengthen how we support and coach our teams.
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