Great Career Potential, Lack of Accountability from Management. - Automotive Service Advisor Ed Martin Auto Group Employee Review

-Lack of structure often leads to unsatisfactory Customer Service -Management lacks accountability and has difficulties addressing underlying issues leading to poor customer experience. -Inability to ensure Customer Sstisfaction on consistent basis due to over-scheduling, lack of communication. -No set expectations for scheduling, follow-ups, or plan to avoid over-scheduling often leans to upset customers. -Very long hours make staying after hours rough on yourself and family