Pros
The hotel teams are, on the whole, fantastic. Hard working people led by good General Managers. There are 2 or 3 great departments based at the head office team that will do their best to support the hotels but sadly its not enough. The IHG resources and training are great, definitely useful if you want to progress in hospitality as a career.
Cons
Where to start! Best way to sum this company up quickly is that if you're reading this, you're too good to work for Eclipse Hotel Group. Only accept a job if a) you're desperate or b) you really want to get IHG brand exposure. A lot of people who are offered then turn down the job after seeing the contract anyway. The guest is, at best, an after thought. The most dangerous part of this company is the total lack of support offered by the group to the hotels. When it does come you get the feeling the support department are completely out of their depth and are dangerously incompetent. Any conversation, if you are able to get one, will almost certainly include a number of lies told to just get rid of you. The lies will start as early as the interview process and just spiral! Will happily make up lies about others as well. No regard for the safety and welfare of the employees. If employees raise concerns support team members are know to bang their fists and on the table and say "Just do as I say". No understanding of how to get people to buy into ideas, real lack of leadership skills in general. When they do visit hotels, tend to just hide in offices or bedrooms. Don't deal with problems of any kind, generally do the opposite of support. Their only success of any kind is installing electric car charging points and then spend a huge amount of time trying to convince people to buy electric cars. Hotels are falling apart but at least they can charge their car. Sadly don't see others laughing at them and that they have zero respect in the business. Executives and Directors are not bad people at heart but blind to the problems in the group. Don't spend any time at all in the hotels. No experience of hotels outside the group that were given to them by their Father. They thinks that something bought 10 years ago is new!