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      Echobox reviews

      Amazing experience - Sales Manager Echobox Employee Review

      2.0
      Apr 13, 2022
      Sales manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Some nice people. Advertising 200 open positions is great for attracting people and making it look like the business is rapidly growing. Reality is only a handful of those roles will get filled. Legal team kept super busy - chasing payment from unhappy customers locked into 3 year deals.

      Cons

      No trust. All calls and emails monitored. Once I was reprimanded for using emoticons in emails 😂(Aparently goes against company policy). Ridiculous KPIs. High staff turnover. Difficult to meet clients performance expectations - leads to high churn. Too much focus on new product when should be fixing existing product. Shady contracts (both employee and customer) Minimal product testing - leads to buggy product releases and furious customers. Fake reviews. Only employ academics. This doesn’t always work out for them.

      avatar
      Echobox Response
      4y
      Thank you for your feedback, although it’s unfortunate when provided feedback is clearly untrue. We disagree with most of your points. As you’re undoubtedly already aware: - We don’t monitor emails or calls. We do save communication with our clients and save it in our CRM, which is completely standard and enables us to provide tailored training. - Our KPIs are fully inline with industry standards. - Our staff turnover is low compared to averages in the tech industry. - Our customer churn is also low compared to SaaS industry benchmarks. If there were issues with our products, this wouldn’t be the case. - Since Covid, we’ve become a much more remote company and are open to hiring in places across the globe, which explains why we have open positions for various locations. - We never post fake reviews anywhere. - We hire people from all backgrounds. Moreover, we run regular, fully anonymous employee surveys at Echobox, and none of the points you mentioned were ever raised in our survey. Why not raise it in our survey?

      Explore other reviews about Echobox

      5.0
      May 26, 2022
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      As I started with Echobox it was clear that this company is committed to Customer Success. Echobox has invested in the tools necessary to make its CS team successful, and it shows. The entire organization, from the tech teams to the product teams and all the teams, makes itself available to assist whenever necessary. With a significant presence in LATAM, it's a pleasure to bring Customer Success to that region and Echobox is fully committed to that endeavor. The benefits are also well above industry standards with a healthy amount of PTO (that is highly encouraged to use), excellent medical, dental, and vision, 401K and other perks. The company culture is very much work hard, play hard and work-life balance is a priority to the organization. It's a pleasure to be a part of this company and I'm very grateful to be an Echobox employee.

      Cons

      London-based company, which brings with it little things to get used to (date format, work schedule, etc.) if you're working Stateside.

      2
      3.0
      Jul 3, 2025
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great team members who are helpful and pulling their weight.

      Cons

      Massive exodus of key leadership and management team, leaving only the CEO with unchecked power. A leader who is desperate for results tends to start micro-managing and spouting out some pretty ridiculous ideas... that's all I'd say

      2
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