constant changes - Server/Waiter Eataly Employee Review

2.0
Jun 24, 2025
Recommend
CEO approval
Business outlook

Pros

can be fun environment, exposure to variety of people, lots of travelers and tourists, fast paced, and some fun perks like discounts on classes/food/ or access for free, summer events shake up monotony people generally try to be good to each other and interpersonal issues re hr are taken seriously

Cons

-poorly designed layout across 3 floors making movement inefficient -low quality construction and appliances, things constantly breaking -constantly changing leadership, and under-staffing -extremely poor communication on floor, and from management beyond immediate on-site management -all emphasis on upselling/earning pushing turn over, while expecting 5 star service, expecting high cover avg while promoting low cost lunch special -corporatization resulted in losing most of onsite decision making-moving to nyc -constant issues with stock due to only having 1 vendor relationship -quality control/inconsistency in kitchen, bar, and training -interdepartmental communication non existent -clear social hierarchy amongst certain leadership roles, clear cronyism and favoritism -poor adherence to food handling and kitchen, restauarant, and bar cleanliness -extremely high turnover

Explore other reviews about Eataly

5.0
Apr 6, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great food and perks. Many opportunities to grow in different locations.

Cons

More opportunities to grow for employee perks

5.0
Jun 17, 2026
Recommend
CEO approval
Business outlook

Pros

Amazing managers who listen and care for their employees

Cons

None! Best job I’ve had and would work there 100% hands down if I still lived in the city. It gets insanely busy but it comes with the territory

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