Great Potential, but Disappointing - Technical Support EasyIT Employee Review

2.0
Sep 17, 2020
Recommend
CEO approval
Business outlook

Pros

Great coworkers, many learning opportunities, fairly generous benefits package, Kurt and Eric (owners) are nice guys.

Cons

Micromanagement, high stress, improper expectations set by management to client (often without discussion with tech), flip flopping on policies and penalizing employees for it. They frequently tout about the fantastic work culture they have cultivated, but many of the provided benefits are no longer being offered, or are being offered less and less. When you bring up issues, like being overworked, or bringing on new clients that the current staffing level can't handle, you're reassured that they are working on it, but it's pretty clear that it's falling on deaf ears. Laughing or talking while working is (passive aggressively) frowned upon. Anyone who leaves the company becomes an immediate scapegoat for any problems that occur for months after.

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EasyIT Response
5y
These statements are just puzzling as several of these statements don't make sense. We have worked hard to materially improve our benefits package (401k, health insurance, time off, etc) over the last few years and feel it is top notch. We have cut no benefits at all. In fact we increased our 401k match and significantly cut our employees out of pocket health insurance costs. We are growing quickly, but we have been regularly adding to staff and brought on some top notch team members to address our business growth. We are also promoting from within as we grow which has provided exceptional opportunities for our staff. We have a great time in the office (although many of us are remote under COVID) and there is constant laughter which makes us feel good about our team/culture. We certainly want our staff to laugh and enjoy each others company. Despite COVID, we recently had a party where we grilled steaks for our entire staff as we know that we all are missing physically seeing each other. If this is actually a current employee, please have a heart to heart with ownership to clear the air. We listen and we care.

Explore other reviews about EasyIT

5.0
Mar 10, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

EasyIT has a work culture that is second to none. The leadership team works hard to "manage by appreciation" and it is felt strongly. The team here is highly collaborative, leadership is always approachable and truly functions as a "partner" to the staff. The company goes above and beyond to be transparent with it's employees, celebrate accomplishments and milestones, and provide opportunities for career growth. I can't say enough how much I enjoy working here.

Cons

Words don't seem to be enough to describe what a great culture EasyIT has

5.0
Jun 23, 2025
Recommend
CEO approval
Business outlook

Pros

1. Great Team 2. Management who cares 3. Continuous Development Opportunities

Cons

The main con is this is an MSP. It takes a specific person. MSPs are inherently fast paced and can seem unorganized at times. Not the fault of the company, it just seems to be the industry.

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