My store was great, but the company is terrible. - Key Holder Earthbound Trading Employee Review

2.0
Nov 16, 2017
Recommend
CEO approval
Business outlook

Pros

I worked there for a year and a half as a keyholder. My store was lots of fun to work in. my manager was great. some of my co workers became my best friends. i was really upset that i had to quit but i was moving out of state. i was promoted quickly and the pay for the work wasnt too bad. the hours were great. my manager worked with my schedule.

Cons

My assistant manager was the worst person i have ever met. she was rude and obnoxious and took way too much power with her job. she hated all of us and let it show and she talked about all of us, including the manager behind our backs. the dm didnt seem to care too much about what was going on in our store either. my first year there i only ever saw him once. i later found out that he was supposed to come to our store like every 4 months or so but never did. our turnover rate was so high because no one could stand working with the assistant. the goals were high and sometimes impossible to reach, that would be the dm would contact us. just to ask what happened, we would get told to do better and sell more, but no one ever came in to see that there wasnt any one in the store to sell too! but the store being slow was never an option for an excuse on why we wouldnt make the day. the manager was great with giving us tips and talking to us about making the day, but the upper management that was never in the store would just ask why didnt you make it? tell us that we need to make more money in a day.

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Earthbound Trading Response
8y
Please contact Geneva Williams at geneva@earthboundtrading.com or 972-248-0228 ext 5040, if you would like to talk more about your time at earthbound.

Explore other reviews about Earthbound Trading

5.0
Mar 15, 2026
Recommend
CEO approval
Business outlook

Pros

Wonderful team environment to work in.

Cons

The store is in the mall so there are the drawbacks of that.

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Earthbound Trading Response
1mo
Thank you for your feedback! We wish you the best on your future endeavors.
2.0
Jun 30, 2026
Recommend
CEO approval
Business outlook

Pros

Fun. easy going retail environment

Cons

The company hired me to move from one city to another 2 hours away and then closed the location they hired me to work at 5 months after hiring me. I found out later this had to have been in the works all along and it was not communicated to me that this was to be the case. I left a job I had had for 7 years to move to a new city for a fresh start only to shortly after have a piece of that start removed by a company with no compassion. They then offered me a lesser position at another location where the pay wasn't even the least bit comparable. This truly could have been a lovely position where it not for all that got in the way.

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