Outsourcing all jobs to India - Online TOEFL Rater ETS Employee Review

2.0
Feb 1, 2025
Recommend
CEO approval
Business outlook

Pros

At this point in time - very little is a pro if you are a rater based in the USA.

Cons

The company is outsourcing all jobs to India and USA based raters are being dropped from all shifts. ETS continues to ask USA raters to commit to working specific shifts but ultimately is cancelling them all in favor of what they refer to as their "Global" workforce. Many in scoring management are signaling that the company plans to go full AI automated by the end of the year. Think very carefully before you pass on another job in favor of a scoring.

Explore other reviews about ETS

5.0
Aug 12, 2025
Recommend
CEO approval
Business outlook

Pros

Intelligent, caring, hardworking, professional co-workers

Cons

I'm told they have greatly changed since, new CEO

2
1.0
May 22, 2026
Recommend
CEO approval
Business outlook

Pros

Support of immediate management and coworkers makes coming to work every day a pleasure.

Cons

Where to start... First, the employee performance evaluation process and methodology has changed from 1) performance vs your job description to 2) OKRs which were completely unattainable and meaningless at every level to 3) rocks and outcomes which again have very little to do with the day to day jobs of most employees. It seems the burden for goals and objectives and performance management has shifted from management to employees as they try to define a methodology that holds only doers responsible for the company's success. All this since Amit Sevak took over. Management manipulated the questions in a recent employee survey to force responses that made it look like there was improvement year over year. Of course, when you add a new President between the employees and the CEO peoples opinion of senior management is improved. Of course when you shift the focus to immediate management from senior management, the responses will be improved. Try issuing the exact same survey as the prior year and see how much "real" improvement there was in the numbers.

1
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