Competing against each other for fewer shifts - Rater ETS Employee Review

1.0
Nov 20, 2018
Recommend
CEO approval
Business outlook

Pros

I am so miserable I've never been more motivated to go back to school, I guess you could consider that a "pro"

Cons

ETS keeps pushing us to score as fast as possible, but when a test admin finishes early they cut our hours with little notice. So, we're supposed to keep up a fast pace...so that we can be rewarded with fewer shifts? If ETS wants us to pick up the pace they must remedy their shift cancellation policies and provide compensation for cut hours or monetary incentives for quicker scoring. Furthermore, I don't know why any rater would continue to score at their pre-pay cut rate. The prices of tests keep going up, yet our wages plummet; production will reflect this. Although I haven't quit yet, I have been reducing my availability as I pursue other opportunities. As more and more of us experienced raters phase ourselves out, soon the majority of tests will be scored by inexperienced raters who have little loyalty or motivation. The integrity of exams will suffer. If these tests are so dead-simple to score that you can rely on a constantly shifting pool of inexperienced raters, what is even the point of these exams in the first place? Colleges and students ask yourself: can you really trusts these results?

Explore other reviews about ETS

5.0
Apr 11, 2025
Recommend
CEO approval
Business outlook

Pros

It was a good experience.

Cons

Nothing of note that was negative.

1.0
May 22, 2026
Recommend
CEO approval
Business outlook

Pros

Support of immediate management and coworkers makes coming to work every day a pleasure.

Cons

Where to start... First, the employee performance evaluation process and methodology has changed from 1) performance vs your job description to 2) OKRs which were completely unattainable and meaningless at every level to 3) rocks and outcomes which again have very little to do with the day to day jobs of most employees. It seems the burden for goals and objectives and performance management has shifted from management to employees as they try to define a methodology that holds only doers responsible for the company's success. All this since Amit Sevak took over. Management manipulated the questions in a recent employee survey to force responses that made it look like there was improvement year over year. Of course, when you add a new President between the employees and the CEO peoples opinion of senior management is improved. Of course when you shift the focus to immediate management from senior management, the responses will be improved. Try issuing the exact same survey as the prior year and see how much "real" improvement there was in the numbers.

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