Not for the long term - Rater ETS Employee Review

2.0
Jan 10, 2018
Recommend
CEO approval
Business outlook

Pros

This is a legit work-from-home job. You are scheduled according to your availability, which you submit on a monthly basis. I have never been penalized for canceling or changing a shift. It seems like an ideal job for part-time teachers and stay-at-home parents with a background in education.

Cons

There is almost no opportunity for advancement. Every couple of years, a program may accept applications for scoring leaders, but chances of getting those positions are low. As a rater, your day depends entirely on the quality of your scoring leader. Most SLs are fine and will treat you like a human being, and some might even make you feel like a colleague. Others have poor social skills, are needlessly condescending, and a couple have been outright hostile. There are limited channels to provide feedback on a scoring leader's performance. Some programs discourage SLs from sending positive feedback (it is seen as a waste of production time), so most interactions you will have with an SL are in the form of negative feedback. Scheduling is done in a way that best suits the program's turn-around time. It is expedient for ETS to have a very large rater pool that can score an administration in a couple of days rather than a smaller, more experienced group of regular raters who can work more carefully and accurately over the course of a week. As a result, hours are inconsistent, and shifts are frequently shortened or canceled once an administration is finished.

Explore other reviews about ETS

5.0
Apr 11, 2025
Recommend
CEO approval
Business outlook

Pros

It was a good experience.

Cons

Nothing of note that was negative.

1.0
May 22, 2026
Recommend
CEO approval
Business outlook

Pros

Support of immediate management and coworkers makes coming to work every day a pleasure.

Cons

Where to start... First, the employee performance evaluation process and methodology has changed from 1) performance vs your job description to 2) OKRs which were completely unattainable and meaningless at every level to 3) rocks and outcomes which again have very little to do with the day to day jobs of most employees. It seems the burden for goals and objectives and performance management has shifted from management to employees as they try to define a methodology that holds only doers responsible for the company's success. All this since Amit Sevak took over. Management manipulated the questions in a recent employee survey to force responses that made it look like there was improvement year over year. Of course, when you add a new President between the employees and the CEO peoples opinion of senior management is improved. Of course when you shift the focus to immediate management from senior management, the responses will be improved. Try issuing the exact same survey as the prior year and see how much "real" improvement there was in the numbers.

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