Convenient, if mind-numbing part-time work - Online Rater ETS Employee Review

3.0
Apr 29, 2017
Recommend
CEO approval
Business outlook

Pros

Work from home. Not too taxing. Good if you like a fairly solitary work experience. Helps if you've got a good grasp on grammar and writing. You can choose when you are available to work, though you won't get everything you ask for. At roughly $13 per hour, the pay is not high, but I consider it barely acceptable for the benefit of not having to commute or buy work clothes or buy lunches, etc. A couple of dollars more per hour would seal the deal and keep me around for the long haul. As it is, I'm just doing it until something better comes along.

Cons

Scoring guidelines can be confusing, and your "mentors" are well-meaning but often give contradictory guidance in scoring student prompts. Your supervisors change each day of scoring, and you are never provided with any contact for anyone in management to air concerns or questions beyond your immediate Scoring Leader, who is almost as low on the totem pole as you. If you are ever trying to get specific answers from the company about hiring or maybe adding a new test to score, there are no clear ways to find anyone to contact to get questions answered or to get any guidance. There is little effort to get feedback from online scorers - a site like glassdoor is much more accessible to try to provide feedback for the company than any mechanism the company provides or invites. Work can be mind-numbing. By the end of an 8-hour shift it can be hard to focus your eyes on the responses.

Explore other reviews about ETS

5.0
Mar 5, 2025
Recommend
CEO approval
Business outlook

Pros

ETS have a group of outstanding researchers

Cons

like all other industries, it has to face AI impacts

1.0
May 22, 2026
Recommend
CEO approval
Business outlook

Pros

Support of immediate management and coworkers makes coming to work every day a pleasure.

Cons

Where to start... First, the employee performance evaluation process and methodology has changed from 1) performance vs your job description to 2) OKRs which were completely unattainable and meaningless at every level to 3) rocks and outcomes which again have very little to do with the day to day jobs of most employees. It seems the burden for goals and objectives and performance management has shifted from management to employees as they try to define a methodology that holds only doers responsible for the company's success. All this since Amit Sevak took over. Management manipulated the questions in a recent employee survey to force responses that made it look like there was improvement year over year. Of course, when you add a new President between the employees and the CEO peoples opinion of senior management is improved. Of course when you shift the focus to immediate management from senior management, the responses will be improved. Try issuing the exact same survey as the prior year and see how much "real" improvement there was in the numbers.

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