TOEFL Scoring-A flexible, well-paid job - Anonymous employee ETS Employee Review

4.0
Feb 20, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

One of the best things about working for ETS is the flexibility. You set your own hours within their available shift times. You can work just one four-hour shift a month up to full time in their busy season. At almost $19/hour they pay better than other testing services.

Cons

There is little opportunity for feedback. I have never been asked to provide feedback on the experience of working for ETS or on the Scoring Leaders who I work with. Policy seems not to be firmly set or it's not conveyed effectively. SLs seem to have their own rules such as quotas that vary from SL to SL. No benefits.

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5.0
Aug 12, 2025
Recommend
CEO approval
Business outlook

Pros

Intelligent, caring, hardworking, professional co-workers

Cons

I'm told they have greatly changed since, new CEO

2
1.0
May 22, 2026
Recommend
CEO approval
Business outlook

Pros

Support of immediate management and coworkers makes coming to work every day a pleasure.

Cons

Where to start... First, the employee performance evaluation process and methodology has changed from 1) performance vs your job description to 2) OKRs which were completely unattainable and meaningless at every level to 3) rocks and outcomes which again have very little to do with the day to day jobs of most employees. It seems the burden for goals and objectives and performance management has shifted from management to employees as they try to define a methodology that holds only doers responsible for the company's success. All this since Amit Sevak took over. Management manipulated the questions in a recent employee survey to force responses that made it look like there was improvement year over year. Of course, when you add a new President between the employees and the CEO peoples opinion of senior management is improved. Of course when you shift the focus to immediate management from senior management, the responses will be improved. Try issuing the exact same survey as the prior year and see how much "real" improvement there was in the numbers.

1
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