Solid Company for Gaining Real-World IT Support Skills - Technical Support Analyst ESO Employee Review

One of the best SaaS companies to work for!

None this is a amazing company

- Flexible working and mostly good people. - Many people who work there have worked in emergency services roles, so they understand the products and customers well.

- Can't trust management and can't speak true feelings for fear of being fired for saying something they didn't like hearing. - Absolutely zero care for working parents with young children - they are getting rid of them all (mostly the moms) and only hiring people with no kids, or the few that do have kids are teenage and up, which has been blatantly obvious. Guessing it's because older kids don't require their parents much, so they are never taken away from work. - Getting rid of so many people with no interim plans, causing massive workloads and unknown processes for those that were "safe." - Pay is low. - There is no clear direction of the company, only layoffs, broken products, upset customers, and unrealistic goals. - Used to be a great place to work, but upper management changes have ultimately caused things to go downhill fast.