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ESIT Advanced Solutions

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ESIT Advanced/RSBC Call Center Review - Call Center Agent ESIT Advanced Solutions Employee Review

1.0
Apr 7, 2018
Recommend
CEO approval
Business outlook

Pros

* Super easy job aside from the odd disgruntled client. * Great pay for an easy job.

Cons

* People with no leadership skills are promoted to mid/management roles. * Ridiculously childish and negative corporate culture; lots of speculation and negative gossip about peers, which leadership team takes part in. * Archaic training materials. * No support or mentoring after training. * The team leads default to suspicion, e.g. rather than assuming one isn't taking PAD calls because they don't have a hard phone, they will suspect the employee is slacking off, and get "b" face ready to go.

Explore other reviews about ESIT Advanced Solutions

5.0
Jan 12, 2012
Recommend
CEO approval
Business outlook

Pros

Many customers to influence, so it's a great oppertinuty

Cons

Big company - big challanges

4.0
Jun 11, 2019
Recommend
CEO approval
Business outlook

Pros

Great pay and benefits, varied and interesting work, lots to learn, great work life balance, flex schedule, amazing co-workers, many internal opportunities

Cons

Understaffed, difficult relationship with parent company, lot of lag time for approving even simple things

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