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      Disconnect Between Sites and Corporate - Anonymous employee ERG Employee Review

      1.0
      Apr 3, 2024
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      There can be some wonderful staff at the various sites.

      Cons

      The senior leaders at corporate exhibit a significant disconnect regarding what is feasible at the site level. Their excessive greed is evident, resulting in the mistreatment and insufficient training of employees. There's speculation that the company is seeking a private equity buyer. This speculation could clarify the lack of investment in site infrastructure, prioritizing short-term financial gains at the expense of site functionality and profitability.

      avatar
      ERG Response
      2y
      As a senior leader at our company, I want to acknowledge and address the concerns you've raised in your Glassdoor review. I appreciate you taking the time to share your perspective. We recognize that ensuring alignment and understanding between corporate leadership and site-level operations is critical. We are actively working to improve communication channels and involve site-level teams in decision-making processes. Your feedback highlights the need for further efforts in this area, and we are committed to bridging any gaps that may exist. It's concerning to hear that employees feel mistreated and inadequately trained. Our employees are our most valuable asset, and their well-being and professional development are top priorities. We have invested heavily in training programs and support systems to ensure that every employee receives the necessary resources and respect to perform their roles effectively and feel valued. Regarding the speculation about seeking a private equity buyer, I assure you that any strategic decisions made will be in the best interest of our employees, customers, and the long-term health of the company. Investment in our infrastructure and the functionality of our sites is a priority, and we are committed to sustainable growth and operational excellence.

      Explore other reviews about ERG

      5.0
      Aug 5, 2025
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      This organization prioritizes training, employee engagement, and flexibility, fostering open dialogue between management and team members. The benefits are exceptional, work-life balance is outstanding, and the company truly embraces a family-oriented and diverse culture of honesty, respect and trust.

      Cons

      I have no cons to report about ERG.

      1.0
      May 17, 2026
      Recruiter
      Recommend
      CEO approval
      Business outlook

      Pros

      Working remote not much else.

      Cons

      Micromanaging to the extreme. This company used to feel like they cared about employees. Now it’s an obvious that somebody (corporate) issued too many checks that they can’t cash, as the saying goes because now they want to run the recruitment department through the ground and focus only on numbers. Forget establishing rapport with patients and gaining their trust. They want massive output. This is a SALES game to them not a “we want to help people connect with studies”. They always dangle a carrot saying “big” raises are coming… this company hasn’t given raises in 3 years. And the last time it was only like .25 cents. Always claiming a difficult and challenging year then in the same month communicating that they are spending money on new (useless) contracts with A.I. and outsourcing HR and recruiting and hiring multiple new managers just to micromanage. This company has gone down the drain. They slowly push long term employees out the door by expecting unrealistic and unclear metrics. They do not communicate. Anytime you ask them a question they dismiss you and either change the subject or respond with a question. They have no money for raises but yet come up with new manager titles and give those people big salaries. Interesting to give those salaries when they constantly say there’s no money for raises. I would suggest to anyone looking to work for this company to just give the BARE minimum bc all you are is a number to them. They want to constantly be monitoring call conversations with patients, all that extra time monitoring calls could be used to do something else like making the calls themselves or actually advocating for its employees. This is a dead end position no room for growth

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