Expensive lesson – not the opportunity it appears to be - Franchise Owner ERA Group Employee Review

1.0
Mar 16, 2026
Recommend
CEO approval
Business outlook

Pros

Recognisable brand and a business model that sounds strong on paper

Cons

In my experience, this was sold as a far more attractive and achievable opportunity than it turned out to be in reality. The impression given at the outset was of a proven business model with strong earning potential, but that simply did not reflect what I experienced over several years. The biggest issue for me was the financial structure. When expected revenues don’t materialise, continuing to pay ongoing minimum monthly fees becomes incredibly difficult to justify. A model where fees remain fixed while actual income falls far short can quickly become unsustainable. In my opinion, that risk was not made nearly clear enough at the beginning. I invested a substantial amount over time and did not feel the support, commercial value, or return came close to matching what had been presented. There seemed to be a significant gap between the sales narrative and the day-to-day reality of trying to make it work. By the time this becomes obvious, many people will already have committed significant money, time, and effort. What concerns me most is that people may join expecting a realistic path to solid earnings, only to discover the economics can be very different in practice. Anyone considering it should do serious due diligence, ask for real examples of what people actually earn after all fees, and speak to a wide range of current and former people in the network rather than relying on the recruitment pitch. For me, this ended up being a very costly and frustrating experience.

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ERA Group Response
3mo
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations, and we genuinely appreciate you sharing your perspective. At ERA Group, we take all feedback seriously and continually review our franchise model and support to ensure clarity, value, and the right foundations for success. Outcomes can vary from franchisee to franchisee, and across our global network of 800 franchisees, the majority have built strong, high-performing businesses. We’re committed to providing the tools, guidance, and transparency needed to support franchisees in achieving their goals. We also encourage prospective franchisees to carry out thorough due diligence and speak to a range of current and former franchisees to gain a balanced understanding before making a decision.

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