More restricted choice of working hours/shifts.
More restrictions on earning bonus
More micro management leading to friction and mistrust between line managers and front line agents
More processes and compliance which offer nothing to the customer but longer waiting times, which heightens the frustration of agent and customer
Less real earnings, lost benefits, lost opportunity of bonus, loss of trust and faith in the leadership of the company, and loss of choice in chosen discipline, loss of job satisfaction. Increased pressure and still the same unreliable systems.
