Brilliant company - Sales Assistant E-Cigarette Direct Employee Review

5.0
Jul 7, 2022
Recommend
CEO approval
Business outlook

Pros

Easy access to higher management, who are very open and friendly with you. If something cant happen, theres always a valid reason. Everyone seems like theyre friends in this company, fantastic values and work environment. We are trusted, and upper management are far from overbearing. On a personal level, they have done a lot for me. When I first started working here, I was not very well. My store manager was phenomenal with me, and helped me through every down I had. Becoming one of my best friends. I messed up a lot, I would have fired me in the first year due to my condition at the time. Even through that they were patient with me and have moulded me in a healthier better person. I hope now I am thought of as one of the most trusted sales assistants for E Cigarette Direct. Also, only a few months into my job a dream opportunity came up, which meant 3 weeks away from the store. They saw how much it meant to me, and let me have it. I am forever in their debt for letting me do that thing, I don't think any other company would have allowed it. If viable, hours are extremely flexible, if they can work it into the rota somehow, its sorted. Everyone works together in stores to work out which hours of work are best for them. Thank you E Cigarette Direct, you’ve improved me tenfold.

Cons

I can’t think of many, its such a relaxed environment full of trust. I am left to my own devices, and in turn I feel like I can sell vapes at my best! I see some complaints about lone working, but I am a but of an introvert so I don’t mind that! Some people find opportunities moving up through the company to be extremely limited, but for me who can only do the hours allotted due to other commitments, it works perfectly. The training on classroom is very dull, but its infrequent so its not an issue.

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E-Cigarette Direct Response
3y
Wow! Thank you for taking the time to leave us such an extensive review. Our company has grown so much since we started in 2008 and it’s great that you feel the close family-friendly environment has been maintained. Our senior management teams are very approachable and are always keen to keep in touch with all our staff and hear their feedback. When we have such great employees we try our very best to support them. We understand that people have medical conditions, busy lives and big dreams….. if we can arrange for staff to take time out to chase their dreams we will always do our best to accommodate! At E Cigarette Direct we are always exploring opportunities for our employees to develop their careers with us and we welcome the chance to discuss their aspirations. Thanks for your feedback about mandatory compliance training which is issued on Google Classroom. We appreciate it isn’t always the most scintillating! We do try our best to make the topics engaging and tailor to different learning styles. If you have any ideas on how we can improve on this, the HR team would truly love to hear from you so we can make improvements. We hope that you continue to enjoy your career with us. If you ever need anything please let us know!

Explore other reviews about E-Cigarette Direct

4.0
Aug 27, 2025
Recommend
CEO approval
Business outlook

Pros

Good discount and great teams

Cons

boring if quiet and training is a mission

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E-Cigarette Direct Response
10mo
Thank you so much for taking time to share your feedback with us. It’s lovely to hear that you appreciated the staff discount and enjoyed being part of a great team. We also appreciate your comments on training and quieter periods. We’re always looking at ways to make training more engaging and efficient, and your feedback helps us improve that experience. During quieter times, we encourage staff to use the opportunity for development, but we’ll continue working on ways to keep things more varied. Your comments really help us as we continue to improve, so we truly appreciate you taking the time to share them.
4.0
Aug 7, 2024
Recommend
CEO approval
Business outlook

Pros

Very Nice Company To Work For Friendly Head Office Friendly Staff Just A Good Time Working For Them. They Have A Good Friendship Between Staff and A Good Time. Hours Are Good And Not Intrusive Due To Friendly Staff. The Shops Are Lovely And A Good Time. I’m Glad To Work Here There Are Friendly Staff To Have A Good Time With. I Am Happy To Work Here Its A Good Time.

Cons

Sometimes The Communication Is Not Good Between Staff And Higher Staff. Head Office Staff. Communication Is The Life - Keith Adams.

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E-Cigarette Direct Response
1y
Thank you for your thoughtful review and for sharing your positive experience with us! We’re delighted to hear that you enjoy working here and appreciate the friendly atmosphere and supportive team environment. We also appreciate your feedback regarding communication. Clear and effective communication is essential, and we’re committed to improving in this area. Your input will help us continue to create a better working environment for everyone. Thank you for being part of our team!
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