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      Dutchie

      Engaged employer

      Dutchie reviews

      Get ready for whiplash - Customer Success Manager (CSM) Dutchie Employee Review

      1.0
      Oct 9, 2024
      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      Great non-management coworkers, customers and technology (when it works)

      Cons

      Horrible layoff experience. Manager of 3 years didn’t reach out to me after it happened. Worst severance package I’ve ever received from a company g when getting laid off. Management does not know what they are doing. Things change all the time and it’s usually with the intention to stay ahead of the market curve and predict the next best thing, not because they actually think this is something the industry currently needs. The technology breaks regularly. Our customers dread 4/20 with us because of it. I would never recommend Dutchie as a place to work. I was part of one of the many layoffs they’ve done in the last couple years. I was a tenured CSM doing well, then out of the blue got put on a pilot sales team that was completely different than my normal CSM functions. Didn’t get any heads up this would happen, didn’t ask if I wanted to be on the team, they just completely changed my job one day. Big surprise, that team didn’t do well because dutchie wasn’t doing well and didn’t have a true way to support the team, so they just laid us all off. :)

      avatar
      Dutchie Response
      1y
      We’re glad to hear you had a positive experience with your co-workers, our customers, and our products. We’re continuing to evolve as we approach complex and sometimes unpredictable changes in cannabis industry. Like many in the tech industry, we’ve had to make tough decisions that involved restructuring. We believe these decisions have set Dutchie up for success going forward, and want all of our employees to feel supported throughout their entire journey at Dutchie. We appreciate your candor in sharing your review.

      Explore other reviews about Dutchie

      5.0
      Dec 17, 2025
      Senior software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Fun place to work, interesting field and nice new tech stack, great coworkers, leadership is not half bad, most diverse workplace I've ever been in.

      Cons

      The work life balance can be great at times and bad at others. It is very team dependent though. Your requirements shift quickly. Obsessed with AI and optimization.

      1.0
      Apr 16, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      From what I heard, it used to be a phenomenal culture, but I joined just a week or two after the first major round of layoffs. The hostile company takeover was soon to follow then many rounds of layoffs to come.

      Cons

      A couple of very large, public layoffs, but to later avoid press - the rest were weekly, but small enough to avoid public notice which meant they were never acknowledged even within the company. Working weekends and taking calls to your personal cell number at night for extra work is smiled upon. Company at a complete loss of direction and there seems to be no desire for actual data or for things to work. It's like they want more on paper to show investors or something - it's actually unbelievable how little the company now does while completely overworking everyone.

      2
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