Hard work, but a great company - Customer Success Manager Dutchie Employee Review

5.0
Nov 8, 2023
Recommend
CEO approval
Business outlook

Pros

The people are great, and the benefits are amazing (including some of the best mental health insurance I've ever seen)

Cons

It's the cannabis industry, so it's high stress and can oftentimes feel unfulfilling if you don't keep your wits about you. Being in tech, and that tech being tethered to a volatile industry like cannabis, you're bound to have lots of bugs and issues pertaining to regulations. That's the industry as a whole, and isn't a representation of Dutchie. So, if you don't like rapid change and pivoting on a moment's notice, this probably isn't for you, but the support system here was unreal. The teams care, management cares, and they're all in this together. It can be overwhelming, yes, but it's 2023 and kinda everything is right now. But Dutchie has its head in the right place, leaders who want to do great things, and I really think they're going to come out of this better on the other side.

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Dutchie Response
2y
Thank you for sharing this review and for your positive sentiments! Taking care of our employees through benefits and wellness is a priority, and we take mental health seriously (including awareness and panel discussions, too). You hit the nail on the head with regards to the industry and rapid pace of changes. We have an incredible team at Dutchie and have seen time and again how they come together to put our customers first, and roll with the changes as smoothly and quickly as possible.

Explore other reviews about Dutchie

5.0
Dec 17, 2025
Recommend
CEO approval
Business outlook

Pros

Fun place to work, interesting field and nice new tech stack, great coworkers, leadership is not half bad, most diverse workplace I've ever been in.

Cons

The work life balance can be great at times and bad at others. It is very team dependent though. Your requirements shift quickly. Obsessed with AI and optimization.

1.0
Apr 16, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

From what I heard, it used to be a phenomenal culture, but I joined just a week or two after the first major round of layoffs. The hostile company takeover was soon to follow then many rounds of layoffs to come.

Cons

A couple of very large, public layoffs, but to later avoid press - the rest were weekly, but small enough to avoid public notice which meant they were never acknowledged even within the company. Working weekends and taking calls to your personal cell number at night for extra work is smiled upon. Company at a complete loss of direction and there seems to be no desire for actual data or for things to work. It's like they want more on paper to show investors or something - it's actually unbelievable how little the company now does while completely overworking everyone.

2
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