Management Nightmare - Shift Lead Dunkin' Employee Review

3.0
Mar 9, 2025
Recommend
CEO approval
Business outlook

Pros

It's a fast-paced environment with lots to do, so the days were never dull. The location is nice and newer, with an updated tap and bar system installed. Pay is decent for the work performed, and we were allowed a free meal and drink on our shift. Room for growth is possible, but was incredibly taxing for the amount of work that needed to be performed.

Cons

Due to issues with my store's upper management at that time, my location had a terrible turnover rate. Improper food storage and handling was consistently an issue, and new hires were not always given thorough training on making food/drinks or dealing with customers. Due to the negligence of new hires, lots of equipment was routinely broken, and it became hard to keep up with thorough cleaning and management of existing equipment in the store.

Explore other reviews about Dunkin'

5.0
Jan 22, 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits great management & team

Cons

Not anything bad I could say

1.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

Every once in a while you are granted a 15 minute break

Cons

There are significant concerns regarding management’s leadership and communication practices. Employees often receive criticism in a manner that feels disrespectful rather than constructive, and support from management is limited despite high expectations placed on staff. Professional boundaries are also a concern, as discussions between management and employees about employees occur inappropriately among coworkers. Greater emphasis on respectful communication, employee support, and professionalism would help foster a more positive workplace culture. They also promise pay, after employees were not paid correctly management basically state “too bad I can’t fix it” even though that is illegal in the state of VA.

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