I mean, it's a job.. - Shift Manager Dunkin' Employee Review

3.0
Jul 8, 2023
Recommend
CEO approval
Business outlook

Pros

You get a paycheck so you can maybe afford to either eat or pay rent/bills. Drink all the coffee you want.

Cons

Pay is awful and tips suck. If you ever get a raise, it'll be maybe 75 cents after years of working. Drama. No matter the age or gender, everyone acts like they're in high school because the drive-thru people are apparently better than counter & backroom workers. It's very weird how it's like that at any store you work at in any area. They'll always expect you to stay late. I've had managers tell me that the schedule is 'just a loose guideline' and I got 'written up' for not staying two hours past my 8 hour shift. As if I didn't have kids to pick-up from school and ya know, parent. The general managers are generally miserable and the owners are greedy control freaks who'll fire people for dumping out extremely old coffee & throwing away expired food. They want every penny, even the ones from tips that you drop on the floor when it's busy. Yes, they will pick them up and take them. Some owners discriminate over what color your hair is and all that stuff that literally means nothing when it comes to job performance. They should probably go franchise a Chick-fil-A instead.

Explore other reviews about Dunkin'

5.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

People are like family here

Cons

We need more flexibility with WFH

1.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

Every once in a while you are granted a 15 minute break

Cons

There are significant concerns regarding management’s leadership and communication practices. Employees often receive criticism in a manner that feels disrespectful rather than constructive, and support from management is limited despite high expectations placed on staff. Professional boundaries are also a concern, as discussions between management and employees about employees occur inappropriately among coworkers. Greater emphasis on respectful communication, employee support, and professionalism would help foster a more positive workplace culture. They also promise pay, after employees were not paid correctly management basically state “too bad I can’t fix it” even though that is illegal in the state of VA.

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