Overworked and Under Appreciated - Crew Member Dunkin' Employee Review

2.0
Apr 21, 2022
Recommend
CEO approval
Business outlook

Pros

Free coffee on shift was great - as well as discount on food items during shift.

Cons

The owner of my location limited how many people could be scheduled so the mornings were ALWAYS understaffed. This meant balancing taking orders, operating register, and making food/drinks all at once during the most busy times of day. There were always several other staff who were really unpleasant to work with - some who were just lazy and one who was extremely homophobic with no discipline. Despite doing management work, there were never any opportunities to be promoted to be paid for it. This location also didn’t have a tip jar, so the only people who ever got tips were people doing the easiest jobs of just running register.

Explore other reviews about Dunkin'

5.0
May 6, 2026
Recommend
CEO approval
Business outlook

Pros

Awesome culture, coworkers/ team mates

Cons

Consistency of Hours or availability

1.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

Every once in a while you are granted a 15 minute break

Cons

There are significant concerns regarding management’s leadership and communication practices. Employees often receive criticism in a manner that feels disrespectful rather than constructive, and support from management is limited despite high expectations placed on staff. Professional boundaries are also a concern, as discussions between management and employees about employees occur inappropriately among coworkers. Greater emphasis on respectful communication, employee support, and professionalism would help foster a more positive workplace culture. They also promise pay, after employees were not paid correctly management basically state “too bad I can’t fix it” even though that is illegal in the state of VA.

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