Very unorganized - Customer Service Representative Dunkin' Employee Review

2.0
Aug 12, 2013
Recommend
CEO approval
Business outlook

Pros

Good hours. I normally work 6AM-2PM If there's an excess of donuts, we can take them home. Close to home.

Cons

Too many slackers get away with being slackers. Paid holidays ONLY if you work the holiday. Rules change daily. No one gets trained properly, so orders aren't handled consistant.

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5.0
Jun 19, 2026
Recommend
CEO approval
Business outlook

Pros

Good place to work yay

Cons

People not so good to work with

1.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

Every once in a while you are granted a 15 minute break

Cons

There are significant concerns regarding management’s leadership and communication practices. Employees often receive criticism in a manner that feels disrespectful rather than constructive, and support from management is limited despite high expectations placed on staff. Professional boundaries are also a concern, as discussions between management and employees about employees occur inappropriately among coworkers. Greater emphasis on respectful communication, employee support, and professionalism would help foster a more positive workplace culture. They also promise pay, after employees were not paid correctly management basically state “too bad I can’t fix it” even though that is illegal in the state of VA.

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