Pressure, limited hours, and unreasonable expectations are major concerns - Shift Lead Dunkin' Employee Review

1.0
May 6, 2026
Recommend
CEO approval
Business outlook

Pros

You're getting paid at the end of the day.

Cons

Minimum pay, high expectations, your hours will get cut substantially if your store does not have enough "traffic." You will be pushed to upsell and drive more customers in, with management expecting crew members to improve sales. If machinery/equipment is not functioning properly or is completely disabled, it will take weeks or even months to be repaired. Regardless of this, products are still expected to be put out on time and at "good" quality.

Explore other reviews about Dunkin'

5.0
May 6, 2026
Recommend
CEO approval
Business outlook

Pros

Awesome culture, coworkers/ team mates

Cons

Consistency of Hours or availability

1.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

Every once in a while you are granted a 15 minute break

Cons

There are significant concerns regarding management’s leadership and communication practices. Employees often receive criticism in a manner that feels disrespectful rather than constructive, and support from management is limited despite high expectations placed on staff. Professional boundaries are also a concern, as discussions between management and employees about employees occur inappropriately among coworkers. Greater emphasis on respectful communication, employee support, and professionalism would help foster a more positive workplace culture. They also promise pay, after employees were not paid correctly management basically state “too bad I can’t fix it” even though that is illegal in the state of VA.

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