Duke IT in Decline - Senior Analyst Duke Health Employee Review

1.0
Sep 7, 2008
Recommend
CEO approval
Business outlook

Pros

Durham is actually an interesting place to live. Duke is a major employer in the area, so if you want to live in Durham, Duke is an option. The campus, chapel, gardens are beautiful and the software developers with whom I work are good, solid people. Knowing that you're a part of an organization that saves lives and does such remarkable research is also quite motivating.

Cons

I was whole-heartedly loyal to Duke for the first 5 years. I loved it; enjoyed the creative work, respected my colleagues, and was proud to be part of a world-class organization. It started changing around 2002 when the environment gradually became cold and distrustful. Employees began to feel disrespected and became notably less enthusiastic . Moral dropped when the team moved into a cold, corporate office building where upper mgt took the top floor and redecorated lavishly, putting workers in cubes and doubled up in plastic walled, window-less offices. Puzzling decision by upper management. Million dollar investments are made buying astonishingly poor software systems, despite recommendations from committees who investigated alternatives. Not only is there a lack of vision/inspiration from the leaders, but their actions and comments indicate that vision/inspiration is not valued. For most groups, progressive concepts are not considered (though there are some exceptions - a few good groups - mostly in the School of Medicine). It's sad - like watching someone you love decline in health.

Explore other reviews about Duke Health

5.0
Jun 6, 2026
Recommend
CEO approval
Business outlook

Pros

The best place to work, supportive management

Cons

No cons a great place to work

3.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

It's a pretty good starting point if you are wanting to get your foot in the door working on the administrative side of healthcare. Engaging with patients can be very rewarding and if you enjoy customer service (especially hospitality or food service) this can be a great role that feels similar to interacting with patrons, but you don't have to work weekends, there's very good benefits, and you don't have to work 12 hours a day.

Cons

There are a lot of issues both with Duke Hospital and the Eye Center itself. Duke University Hospital is on the college campus so you will have to pay for parking. You aren't paid well, even with the $20 minimum wage increase, it's still only about $40,000/year but with having to pay for parking... even the cheapest garage at $95 a month, that's $1,140 a year gone from your check. There is no "free" parking even close to the hospital, so they really screw you there. The Eye Center has struggled with processes in the clinic and management is run ragged. There are too many employees that don't care much for the job they are doing and Duke makes it incredibly difficult to hold those employees accountable and for management to make proper layoffs.

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