E and O: A Backwards Backwater - Engineering & Operations Duke Health Employee Review

1.0
Apr 1, 2021
Recommend
CEO approval
Business outlook

Pros

The benefits are exceptional, particularly the health benefits

Cons

The engineering and operations department, which is financed by the medical school, bears and demonstrates the contempt with which upper management holds it. During COVID, E&O was the only division of Duke Health whose employees were exempt from a Duke pledge to mask up and maintain social distancing during COVID. Why? Because management figured that E&O employees were so uniquely ignorant and Fox-brainwashed that they alone couldn't be expected to follow basic infection prevention -- in a *hospital*. Non-profits like Duke Health cannot spend money on investors, stocks, owners, exhorbitant salaries, profits, or non-medical investments. Because the health care industry generates money like a fire hose spews water, Duke Health's major problem is spending it all. As a result, overlooked departments like E&O bear no scrutiny or accountability. The E&O managers I know are untrained in management and have no intention of learning. Worse, the department lacks integrity, transparency, and accountability on any level. Employees are encouraged to lie on their task time databases. The department has accumulated old and disabled employees -- overwhelmingly Southern white males, by the way -- who stick around for the health and pension benefits, while young and ambitious employees are profoundly demoralized. I'm told turnover is extremely high. The chief of the department told me that she wanted input on "turning the Titanic around". But since the department promotes from within, its practices will remain profoundly unprofessional, dishonest, exclusionary, and rooted in a culture of 1950's Southern white male entitlement. Don't get me started on E&O's ethos of "the longest-employed Duke workers get to kick down at the most recently-arrived".

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5.0
Jun 16, 2026
Recommend
CEO approval
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Pros

Scheduling is quite flexible working 3 12s

Cons

Holiday pay is only for major holidays not Christmas Eve

3.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

It's a pretty good starting point if you are wanting to get your foot in the door working on the administrative side of healthcare. Engaging with patients can be very rewarding and if you enjoy customer service (especially hospitality or food service) this can be a great role that feels similar to interacting with patrons, but you don't have to work weekends, there's very good benefits, and you don't have to work 12 hours a day.

Cons

There are a lot of issues both with Duke Hospital and the Eye Center itself. Duke University Hospital is on the college campus so you will have to pay for parking. You aren't paid well, even with the $20 minimum wage increase, it's still only about $40,000/year but with having to pay for parking... even the cheapest garage at $95 a month, that's $1,140 a year gone from your check. There is no "free" parking even close to the hospital, so they really screw you there. The Eye Center has struggled with processes in the clinic and management is run ragged. There are too many employees that don't care much for the job they are doing and Duke makes it incredibly difficult to hold those employees accountable and for management to make proper layoffs.

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