Great Company - Customer Service Specialist Duke Energy Employee Review

5.0
Jul 1, 2015
Recommend
CEO approval
Business outlook

Pros

Flexible hours, great pay, really good benefits and work-life balance

Cons

On-call during storms and outages; 8 - 10 hour schedules with 30 minute lunches

Explore other reviews about Duke Energy

3.0
May 15, 2026
Recommend
CEO approval
Business outlook

Pros

Strong job stability in a regulated utility environment, along with competitive pay and solid benefits package. My immediate team is genuinely supportive and collaborative — we work well together and have each other's backs. The work itself offers a sense of purpose given the essential nature of the industry.

Cons

Upper management operates with limited transparency and decisions flow strictly top-down, with little visibility into the reasoning behind strategic choices. The compensation structure does not differentiate for high performers — annual raises tend to land at or below inflation. Work groups across the department are heavily siloed, which limits cross-functional collaboration and slows knowledge sharing and adds frustration.

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