Soul destroying - Sales Advisor Dreams Employee Review

2.0
Apr 8, 2024
Recommend
CEO approval
Business outlook

Pros

The team and managers are lovely. Carrot cake.

Cons

1) Increasingly micromanaged every second for minimum wage in the last year. The company cares more about the customer survey than how much money the store is making or customer satisfaction. If you don't put a customer on the sleepmatch machine enough you'll be put on a disciplinary plan. 2) Badly managed with marketing being often misleading, inaccurate or late. 3) Weekdays you can speak to literally 1-2 people which is soul destroying. 4) No communication with the exec team. Cult like management where you can't say anything bad to help improve the business. It has to always be good. 5) Zero operational excellence, too many new people in head office reinventing the wheel. Systems constantly broken, told it'll be fixed but of course never will be.

avatar
Dreams Response
2y
Hello, Thank you for your feedback. It’s great to hear you are happy with the team and managers at Dreams, however, we are sorry that you are dissatisfied with our culture. We encourage all our colleagues to engage with management and ask questions whenever they feel they need additional support or information. We do this formally by running regular listening groups and meetings across all areas of our business. We appreciate your concerns and will keep this in mind as we continue to develop our business and make decisions that impact our colleagues. In the meantime, we encourage you to please reach out to your line manager or a member of the People Team if you need anything further.

Explore other reviews about Dreams

5.0
Jun 18, 2025
Recommend
CEO approval
Business outlook

Pros

Great people working there and coming in there.

Cons

Not too many, but I think you know what they were.

4.0
Mar 20, 2026
Recommend
CEO approval
Business outlook

Pros

It is a progressive company that puts their employees first

Cons

No negatives regarding this company. There only challenge is being able to process all the applications that come to their door

See reviews by: Helpful|Rating|Date|All