Technical support for tax software - Tax Software Technical Support Drake Software Employee Review

You get to make your schedule based on your availability. The training is continuous and up-to-date. The supervisors were available to assist you with customer calls. You get full access to all software for training and learning.

They monitor your time and are very strict with breaks and lunches. Be humble. Ask for help to answer a customer question. You are responsible for all follow up calls to customers. Customers follow up calls can only be made when authorized. You are responsible for keeping the call que flowing..

Remote. The company provided necessary equipment.

Equipment did not work well. There appear to be no women in management. The biggest thing, and I cannot stress this enough, was the EXTREMELY poor communication. I actually dug around to make sure there wasn't some other application or Teams group I hadn't gotten access to for internal communications, because I felt so uninformed and unprepared for the position based on how little information was available. I understand that most companies' biggest issue is lack of communication, but these folks really seem to take pride in it.