NA - Sales Support Specialist DrCatalyst Employee Review

Want to learn how to scam small businesses out of their money, scapegoat underlings for your lazy marketing strategies, and offload any real work to disposable foreign contractors? Here's your chance

Discover that you have none of the resources your employer told you you would have before accepting the job. Fight with worthless overseas contractors with no accountability to fulfill basic requirements of the customers' contracts. Get lied to by your seemingly friendly boss about how things will improve. Get laid off with no warning by email after flailing uselessly for months to get any meaningful work done.

Work from home. NOT remote, but work from home.

—They advertised the position as remote, but it’s not truly remote. It’s WFH, meaning they send you desktop computers and a printer. Be aware of this if you are looking for a true fully remote position. —No formal training period or training process. This is fine if you learn better on your feet but the supervisors were not nearly as available to answer questions as they promised they would be so often times it feels like you’re on your own and making your best guesses and hoping you don’t get in trouble for the wrong one. —Most WFH jobs track your computer activity so no gripe there. But they recently switched systems and cracked down on tracking. The problem is they don’t even tell you what parameters they use or the time segments it tracks computer use, the supervisors issue thinly veiled threats that you’re being watched. It just felt very sneaky and not like I was trusted to do my job. —Salaried position but still expected to put in minimum of 40 hours per week regardless if your accounts were entirely caught up and doing well. —Never really knew what kind of mood the supervisors would be in on a day to day basis which caused a lot of anxiety. —External HR company and it was disorganized in that the HR company and DRC never seemed to be on the same page of anything. We were told more than once that the employee handbook was still in the making. —VERY disorganized in terms of roles and responsibilities as well as communication between colleagues, supervisors and international teams (the billing teams are located in India and the Philippines)